Privacy Policy

Privacy Policy

Last updated: 5 May 2026

QM Designs (“we”, “us”, “our”) is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

QM Designs provides professional architectural drawing and planning permission services across the United Kingdom. Our registered address is in Plaistow, London. For data protection queries, contact us at info@qmdesigns.co.uk or call 07881 773 601.

2. What Data We Collect

We may collect the following personal data:

• Identity data: Name, title
• Contact data: Email address, phone number, postal address
• Project data: Property address, project requirements, architectural preferences
• Technical data: IP address, browser type, device information, pages visited
• Communication data: Records of correspondence via email, phone, WhatsApp, or contact forms

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry or quote request via our website forms
• Contact us by phone, email, or WhatsApp
• Subscribe to our newsletter
• Browse our website (via cookies and analytics)

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing our services: To prepare quotes, create architectural drawings, and manage your project (legal basis: contract performance)
• Communication: To respond to enquiries and provide project updates (legal basis: legitimate interest)
• Marketing: To send relevant updates about our services, with your consent (legal basis: consent)
• Website improvement: To analyse site usage and improve user experience (legal basis: legitimate interest)
• Legal compliance: To comply with legal obligations (legal basis: legal obligation)

5. Data Sharing

We do not sell your personal data. We may share data with:

• Structural engineers: When your project requires structural calculations, we share relevant project details with our partner engineers
• Local planning authorities: When submitting planning applications on your behalf
• IT service providers: Our website hosting and email providers, who process data on our behalf under data processing agreements

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Project records: 6 years after project completion (in line with UK limitation periods)
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restrict processing: Limit how we use your data
• Data portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interest
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at info@qmdesigns.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience:

• Essential cookies: Required for the website to function (no consent needed)
• Analytics cookies: Help us understand how visitors use our site
• Performance cookies: Help us optimise page load times

You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (SSL/TLS), secure hosting, and access controls.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.